Topic: Extended downtime
I start by apologizing for the inconvenience of this extended downtime period.
A short summary of the events is that our server crashed and we could not reboot it from the hosting administration console. Our (now former) hosting company (http://alienlayer.com) did not respond to our support tickets or calls, and did not reboot the machine for 6 days. As this is obviously unpardonable we have since moved, and purchased a dedicated server at another company (http://hetzner.de).
A couple of years ago when we moved to alienlayer, they seemed to be a small /cheap but up and coming company offering services across the board (shared hosting, VPS, dedicated), with decent reviews by users. Something must have happened in the mean time, because now there's dismal reviews and disgruntled users all over the place.
We've restored the data, everything should be the same as it was the second the server crashed. If you notice anything not working, please let us know, we'll try to iron out the remaining issues today and tomorrow.
Thank you for your support these last days, and your understanding.
This will not happen again in the future.