Topic: Technical Support Response Times

Hello,

I'm a premium user who has been waiting for several business days to get an emergency backup. I have no way to track my support submissions or even receive confirmation that they have been received, and I'm finding it quite frustrating. I feel like the response time in the past was much better, and this was before I was a paying user.

Can someone from the support team please provide me with an ETA on when I can expect action? I don't mind waiting for it, but, as I've stated, right now I have no indication that the support team has even received my case.

Thank you.

Re: Technical Support Response Times

unrar wrote:

I have no way to track my support submissions

Your support cases are tracked in "Messages". The link is in the sidebar as the top link under "My Favorites". Or http://deckbox.org/messages.

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Re: Technical Support Response Times

Answered yesterday, responses are in 'Messages' as d72b has mentioned.  They were a  couple of days late indeed. Inventory recoveries are not trivial, and I was a bit backed up by tasks. Will not happen again.

Re: Technical Support Response Times

Thanks all, was unaware of the messages as being linked to support.

Thank you also for the restore. I greatly appreciate it.