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Hello everyone,
As some of you might have noticed we had a bit of unannounced downtime today.
What happened was that yesterday at around 18:00 GMT both the hard drives in our production server have crashed. They were in RAID1, which means usually when one crashes the data on it will be entirely recovered from the other one, then the broken one is replaced, and the system's back up. In our case, since they both crashed (what are the odds of that?!?), it was not as easy :).
We did however manage to get all data up to the exact moment when it crashed, so nothing was lost (except a night of sleep haha).
We're considering getting a second server in the future for redundancy so that recovery in case of hardware failure will be seamless and faster for you guys (unless 4 harddrives all decide to crash at the same time, :D).
Our hosters, hetzner.de were top-notch during the whole thing, answered our support requests almost instantly, diagnosed the problem and replaced the faulty drives with german efficiency :). My highest recommendations!
In cases like this, we try to keep people up to date by posting information on our facebook page(http://www.facebook.com/pages/Deckbox/141206785897194). So in case the website is temporarily down in the future (for planned maintenance, or accidents like this), you can find more information there. Or, as always, drop us an email at support@deckbox.org.
Thank you for your patience and understanding.
As some of you might have noticed we had a bit of unannounced downtime today.
What happened was that yesterday at around 18:00 GMT both the hard drives in our production server have crashed. They were in RAID1, which means usually when one crashes the data on it will be entirely recovered from the other one, then the broken one is replaced, and the system's back up. In our case, since they both crashed (what are the odds of that?!?), it was not as easy :).
We did however manage to get all data up to the exact moment when it crashed, so nothing was lost (except a night of sleep haha).
We're considering getting a second server in the future for redundancy so that recovery in case of hardware failure will be seamless and faster for you guys (unless 4 harddrives all decide to crash at the same time, :D).
Our hosters, hetzner.de were top-notch during the whole thing, answered our support requests almost instantly, diagnosed the problem and replaced the faulty drives with german efficiency :). My highest recommendations!
In cases like this, we try to keep people up to date by posting information on our facebook page(http://www.facebook.com/pages/Deckbox/141206785897194). So in case the website is temporarily down in the future (for planned maintenance, or accidents like this), you can find more information there. Or, as always, drop us an email at support@deckbox.org.
Thank you for your patience and understanding.
