HikingStick wrote:
Sebi and company, rather than letting the site sit with no price information, worked hard to get something in place right away--Amazon pricing. It may not be ideal, but it was also not intended to be a permanent replacement. They've invested far too much thus far (time, money, nights, weekends, and holidays) to walk away (though I'm sure they've been tempted). It's going to take time to get things fixed with a new price source--work that needs to get done in Sebi's spare time (outside his other responsibilities in life).
</soapbox>
First off, i like deckbox, since i started playing MTG again I've been using the service non-stop. I'd like the option to buy from people on here and the option to sell. Right now i sell locally or on ebay when I can. A "one stop shop" would be ideal.
I get the time investment, this is their baby, and I don't think anyone can deny the work that's been put into the site.
Here's the issues.
1. Amazon prices are crap, they're unstable at best (tcg prices were a bit unstable to begin with but workable). Honestly, nothing would have been preferable to the mess we currently have. We've got to look up other more stable prices right now already, zeros would have at least let everyone know you can' trust the prices there are people that don't read the forums. Bottom line, The prices are completely unusable and a waste of their development time.
2. I get the money angle, i get the need to make the site independent. No one is faulting them for that. IT's the _execution_ that is the issue here. The problem is 2 fold. 1) The market place going online before they had stable workable prices of their own or made an agreement with another 3rd party to outsource the data. So bad choice #1. 2) No communication, we are customers (paid or unpaid doesn't matter) using a service they provide. There was no warning, no heads up, it took everyone by surprise and people don't like that. They have a pretty solid devoted base of people here and blind siding them shakes their confidence. Bad choice # 2
Visibility, reliability, consistency, and accountability. The nature of the internet makes it so, you can provide a good service with a minimal staff (which they have been). but you still have to run it like every other business.
Hypothetically, If I owned a store and was a high volume trader potentially a high volume seller using deckbox because I loved the service. How should I feel now? Can i trust them to be consistent in the future? What if something goes wrong during a sell? Can they be held accountable? This transition has been shaky, will they be reliable in the future? They've been consistent in the past, but now i have to wait and see what happens... which hurts my business as well as theirs. To me a lot of this seems uncertain.
Honestly letting this discussion be an open forum was a mistake. Take a tip from some of the bigger cats on the internet. It should have been a single post, with an apology and a list of things they're working on to fix it. Wasting time holding everyone's hand is just that... wasting time.