HikingStick wrote:

Personally, I believe that getting into caps and limits makes things too complicated--for the users, and for the coders/admins. Why not change the trade workflow to *require* new traders to send first? The higher-rated trader is instructed not to send until they receive the cards. You could enforce such logic for low trade score (<10), or if there is a large gap between two traders (one at 23 and one at 176). Let an experienced seller override that setting if willing to take a risk on a specific trade (but modify the rules and add a warning message that advises them that they may be looking for trouble and have limited recourse).

Heck, what about a warning on the trade screen if a partner has more than a certain number of open trades: "This trading partner currently has __ active trades worth $____ that are in transit and not yet completed. Many open, non-delivered trades--often adding up to large dollar amounts--may be a sign of a potential scammer. Proceed with caution and at your own risk."

Think about the amount of time and energy going into discussing an issue that is rarely a problem here (based on trade volume). Per Sebi's own disclosure, the worst case example (someone having dozens of open trades at once) is "extremely rare". And do not forget that scammers can learn any set of rules--that's why such crimes are often called "cons" (confidence games). A skilled and motivated scammer will do anything to build the required confidence to pull off the ultimate heist. Ebay had some such users in its history--sellers with stellar reputations until the day they stopped shipping and tried to disappear.  What's to stop someone with one of the highest site trade ratings from simply deciding to cash in by not shipping his/her half of any number of trades? NOTHING. PERIOD. Nothing, at least, as far as the mechanics of the site go. Personal integrity, morals, and ethics are the only things that stand in the way. After all, locks on doors and windows will keep out casual or incidental intruders, but when someone with criminal intent encounters a locked door, they just reach for lock picks, a pry bar, a brick, a bump key, or some other tool to bypass your protections.

This topic comes up time and time again. It needs to be put to rest, so Sebi can focus on things that will add value to the site.

I agree with pretty much all of this. Yes, you can stop scamming by restricting the size and volume of trades, but then guess what you're making the site less-useful for all of its users, including those like me who would probably not be subject to these restrictions. Even modest trading caps could cause users to make stupid tradeoffs if not implemented carefully - eg. if a new user opens a $200 trade with me where they're sending first, and thus I'm at basically 0 risk of being scammed, will this negatively impact their ability to trade with other people because now they're $200 closer to whatever limit exists? If so, then this basically means that it becomes costlier to trade with me, and that's a problem for me.

Also, if such limits were imposed you'd see a lot more complaints about people not shipping or closing trades in a timely fashion - "I can't make new trades because of you", etc. I don't think that the perverse incentives that some of these rules would generate are being fully considered here.

Agentdark wrote:

Honestly I dont think refusing to send first should be considered a red flag. I have known of people getting burned very badly on other sites by traders with alot more feedback/refs.

Lots of things can be red flags even if you're not guilty of whatever is supposedly being flagged. Simulsending won't protect you from scummy behavior anyways if that what you're afraid of. "Users below X feedback trading with users above X feedback have to send first" is totally a rule I would support.

Wow. I know why you got rid of public adjudication of cases, but as a result I have no real idea how often this stuff happens. Hopefully not too frequently.

Of course, looking at his active trades every single one of them is with a user that has less than 25 feedback. Again, that's the most-obvious problem here - low-feedback users having to simulsend with potential low-feedback scammers. I think whatever policy changes should just focus on this and then maybe if there are still problems (eg. scammers just acquire some minimal feedback threshold and then fuck everyone) look at doing more. I think all of this multi-tiered user stuff with a variety of limits though is imposing a lot of restrictions when most scam cases *seem* to be about low feedback users targeting other low feedback users or high-feedback users just flaking out of a bunch of trades.. and you can't do much about the latter imo.

One other thing that comes to mind here is I imagine that there were some warning flags here. Like this guy *did* make proposals to high-feedback traders (not me though), but was rejected. My guess is that he refused to send first, which could be considered a red flag. Perhaps some system for privately passing these red flags on to admins would be useful - there have been a couple scenarios on my end where I haven't gotten packages in sketchy ways that caused me to wonder if I should be alerting the users' other trade partners, but thankfully those situations ended up being resolved amicably.

sebi wrote:
9700377 wrote:

I am absolutely unwilling to sacrifice 25% of my trades for the "benefit" of being subjected to paternalistic restrictions. Your point that messy situations arise regardless of experience only motivates against this system. When I ask a new trader to send first, the risk of my being scammed is very low. I have never been scammed under this situation, and if I felt like the risk was high enough than I would just not trade with newer users.

Agree to the sentiment, let's keep the tone friendly though smile. I appreciate the fact that established users are able to care for their interests, but many newer users give up on online trading because of bad experiences with people who get to 15 positive score and then scam 10 people.

I want to get rid of them and provide as safe an environment as possible to all newcomers smile (while also providing proper tools to non-newcomers too)

Sorry, my tone got somewhat severe because no one else was criticizing what I saw as some very deep flaws with this proposal. But now other people are echoing these concerns.

It seems like there are mainly two goals here. The first one is to protect users from scammers. As others have said, the main scamming risk comes from simulsending. I'm pretty okay with preventing simulsends on low-feedback traders by restricting their ability to deal with eachother. I'm not okay with restricting their ability to trade with more-experiences users though and I think it would really damage the attractiveness of the site to new users if it became infeasible to use it to get valuable cards immediately. The second one is to push premium memberships again. Obviously a lot of people are going to be annoyed by that and I think that just needs to be handled carefully.

dawsonjay wrote:

i like this

Do you? You have an active trade worth over $50 with a user with one feedback. Do you regret agreeing to it? Do you feel like you should not be able to make these trades in the future?

valdor wrote:

The proposed rule is to cut down on a potential scammers. Messy situations happen all the time and are not limited to new users. Hell I have had only one issue myself with trading and it was with a user that had more trades then I did.

Though the amount of times I see profiles that are potential scammers is kinda high. I am willing to sacrifice some trades to make sure I am protected from a scammer.

I am absolutely unwilling to sacrifice 25% of my trades for the "benefit" of being subjected to paternalistic restrictions. Your point that messy situations arise regardless of experience only motivates against this system. When I ask a new trader to send first, the risk of my being scammed is very low. I have never been scammed under this situation, and if I felt like the risk was high enough than I would just not trade with newer users.

That is, I already have incentives to protect myself here. I've chosen what risks to take. Telling me that I'm incorrect and need additional protections at the cost of 25% of my trades? I'm sorry, but fuck that. Restrictions on the abilities of new users to trade with me are in fact restrictions on me as well. And I don't want these restrictions. I don't gain anything by having them. I mean, maybe we can have a Rank 5 for people who are adults who feel like they know what they're doing or something, at least?

As detailed in the OP, this is a terrible idea, at least for me. If I want to trade with a new user, I'm *unable* to do something worth more than $50 with them? Or if they trade with someone else, they can't trade with me? Allegedly for my own protection??? Under this rule, this would ban probably 25% of the trades I do.

I could see these restrictions making sense for newer users trading with eachother. But for experienced users trading with newer users who will be sending first, this would be unacceptably restrictive.

I hope this is an "obvious" error. I think most messy situations arise when new users trade with eachother, not when new users trade with more-experienced users. The latter circumstance does not need any additional protections, especially those that make viable trades impossible.

If I were doing this, I would just implement a 2-level system. You get 2 level 2 when you have 20 feedback. Level 1 users can't have more than $100 in active trades with eachother. That's it. Don't tell me I can't make a trade with a $100 trade with a user with 0 feedback where he sends first, please.

Also, I'll offer one additional perspective on why this is a horrible proposal, trying to represent a view that will probably not be very vocal in this discussion: That of the new user. Let's say I'm a casual player trying to build modern Jund. I want LotVs and I can't get them on PucaTrade, so I come to Deckbox. Under the new system, it would be *impossible* to get these cards until I've signed up for a month and trade $200? Why bother?

33

(25 replies, posted in Site Discussion)

d72B wrote:
9700377 wrote:

I don't think there's much of a point to harassing Sebi about this.

The squeaky wheel gets the grease.

Or it gets tuned out because the criticism stops being seen as constructive and more as just being annoying. You can't bug a developer into implementing new features for you.

d72B wrote:
9700377 wrote:

He didn't promise some sort of timetable on new feature implementation. It was just agreed that there were some good ideas out there.

No, he actually said when to expect a fix for a couple items and I will keep him honest.

Fair enough, he did say this for a couple items.

Also, didn't see your replies to a couple old items:

d72B wrote:
9700377 wrote:

I'm a bit loose with my inventory - I'll list cards that I'm receiving as parts of other trades before I actually have them, for example, so that I can negotiate trades with them while they're coming to me.

This is poor practice. While it doesn't seem to be against site rules, I'm sure this will cause headaches when cards come in late or in poor condition.

Generally I won't confirm trades before I have the cards in hand. I recognize this is a risk I'm taking though, and I internalize the majority share of the risks (eg. if an issue with a card does arise, I'll just have to buy a new copy.) Delaying trades just because you don't have cards in hand yet is just another form of poor practice.

d72B wrote:
9700377 wrote:

It'd be nice if you could have it so that you can only list a subset of your cards for sale. eg. If I have 10 Wooded Foothills, I might want to keep a playset and have the remaining 6 for sale.

In this case you set your inventory count to 10 and you tradelist count to 6... or are you saying this doesn't work?

If I want to have 6 on my tradelist but only 3 for sale, I can't do this. And there are more reasons one might want to do this than just the one I describe.

34

(25 replies, posted in Site Discussion)

I don't think there's much of a point to harassing Sebi about this. He didn't promise some sort of timetable on new feature implementation. It was just agreed that there were some good ideas out there.

I mean, I wish things were improved but the marketplace has existed in its current form for... over a year now? Two? Things won't be revamped overnight.

35

(19 replies, posted in Site Discussion)

That would seem like the easiest thing to do. It's easy to underestimate the difficulty of this, though - adding all these dimensions onto shipping policies makes the shopping optimization problem harder, and I'm not sure how easy it is for sebi to accommodate all of this.

It's also noteworthy that TCGPlayer doesn't allow users to set multiple rates on singles within a single country, probably in large part for this reason. This has always been tricky, though, as merchants face a tricky dilemma between setting low rates and possibly getting shitty orders (ie. someone orders like 10 bulk cards with free shipping, and shipping costs end up being higher than the value of the trade) and setting high rates and not appearing prominently in searches.

Still, I'd guess that allowing for a minimum order size dimension to be specified and then showing the shipping rate on a single card would be the best way to go. Although I'm not sure what you'd display if the user doesn't specify a rate that a single card can be sold at..

36

(19 replies, posted in Site Discussion)

But it's like I said, right? If you have multiple options and one is intended for large orders, it'll just show that one on the single card price?

37

(19 replies, posted in Site Discussion)

Kammikaze wrote:
9700377 wrote:

Still the same.

Ok, it looks like it's just taking the minimum shipping cost regardless of where it is in the shipping options list. Mind checking just one more time?

Now it's $2.04.

38

(19 replies, posted in Site Discussion)

Kammikaze wrote:
d72B wrote:

$0.01

Thanks. How about now?

Still the same.

39

(19 replies, posted in Site Discussion)

I don't think the purpose of what you're describing is to mislead you, though. Basically, Deckbox doesn't let you specify a minimum order size on a shipping option, so users that want to offer free shipping on large orders and a positive shipping cost on small orders (which should be allowed) aren't able to specify which cost should be used on the price of a single card by Deckbox's algorithm... I believe. Maybe some people are taking advantage of this, but I'm not sure if there's a way to *not* take advantage of this if you want to discount shipping on large orders.

40

(19 replies, posted in Site Discussion)

Interesting to see the flip side of this. From the seller's perspective, the reason why the shipping rates are like this is because a lot of people don't want to spend the time/resources to fill $5 orders with 50 bulk cards... high fixed shipping rates are meant to discourage these sorts of orders, not to be "predatory."

But yeah, I can definitely see how it messes with buyers' abilities to find good deals since Deckbox's matching algorithm ignores all the stipulations that people can put into their shipping options.

41

(25 replies, posted in Site Discussion)

I do have one suggestion for the marketplace that shouldn't be too difficult to implement: It'd be nice if you could have it so that you can only list a subset of your cards for sale. eg. If I have 10 Wooded Foothills, I might want to keep a playset and have the remaining 6 for sale. Right now there's no way to do this unless you give 6 of your cards a special flag or something silly like that.

For me the status quo is a problem because sometimes I'm a bit loose with my inventory - I'll list cards that I'm receiving as parts of other trades before I actually have them, for example, so that I can negotiate trades with them while they're coming to me. But I can't do this with sales because if I can't say "sorry, don't have this yet" to someone who buys a card.

42

(6 replies, posted in Site Discussion)

Kammikaze wrote:
9700377 wrote:

People should use tracking to be able to show that something was delivered. Deckbox used to require "proof of delivery", but at some point this was changed to merely require a package to be tracked. But I think that creates some bad incentives and some serious potential feel-bad scenarios, and the rules should be changed back to how they were. I'm not sure why they were ever changed to begin with.

I don't believe this was ever changed. The Trading Rules still says:

2.2. Sending cards. The sender is responsible for getting the cards to the destination. He will be held accountable for items lost in the mail if a form of tracking was not used; proof of sending is not sufficient. Tracking should show the package delivered to the proper address.

Maybe that was changed at some point. It does directly contradict the following message that you get (or used to get?) if you open a case over a lost package, however. I'll quote it:

If the sender used tracking he does not have to compensate the receiver.

If he did not use tracking, he must either re-send his cards, return the cards he has received, or send compensation via paypal.

Some number of months ago I did in fact lose a case because a package was just lost in a block hole somewhere. It was only $30, however, so I didn't protest. At the least, the policy language here is contradictory.

Yeah, if you're gonna shark(whether your trade partner knows the skew or not, it is sharking) a trader for 20 bucks in your favor, even if only one package out of 100 gets lost on its' way to you, you can afford to lose those cards, as you've profited enough from all the packages that arrived.

Yeah, not only is this a rude point to make but it's stupid. Pretty much everyone on here can "afford" to lose one out of every 100 trades. It's shitty whether it happens to me or someone else.

43

(6 replies, posted in Site Discussion)

This came up awhile back, but it's become pertinent again. I really dislike the current policy that says that if a user sends with tracking and the package is lost prior to delivery, the sender is considered to have fulfilled their side of the trade and the receiver eats the loss.

The basic reasoning is that in these scenarios, someone is going to eat a loss, and the person who does so should be the person who is more-likely to have made a mistake. And I would submit that if someone sends a package that ends up being lost, it's the sender's fault rather than mine - they might have messed up the packaging, they might have put an invalid address in the system that caused the package to be kicked around, etc. From my end, I have the exact same address that I've had for all 500 of my trades.

Let me highlight some scenarios here. I've just started trading internationally. Canada seems like the easiest place to send to. But there's a lot of ways to fuck up preparing a customs slip and whatnot, I'm sure, so I recognize that there's a chance that the packages I'm sending out might have issues that cause them to be kicked around for longer, and this might lead to the packages getting lost or destroyed. If this happens, it should be my fault. Even if I don't know with 100% certainty that I fucked up some aspect of the international shipping process, it makes a lot more sense to pin the liability on me.

Another scenario is that recently someone sent me a $300 package with insurance and signature confirmation. I specifically request on my profile not to send stuff with signature confirmation unless it's absolutely necessary, as my local PO is really bad with redeliveries and it means I have to track down the package at an office somewhere. Well, this time it turns out that they haven't been able to find it so far. So if the package does end up missing and I open a case, does this mean that not only do I lose out despite the sender not following my requests (which I think was an honest mistake - he didn't realize that a package insured for over $250 would require signature confirmation, and neither did I), but that he can file an insurance claim, get the value of his cards back, *and* keep my cards? I'm afraid that the answer is "yes". I'm not saying it's going to come to this, but even the possibility of it seems ridiculous to me.

I understand that there are benefits to using tracking, but one of those benefits should not be to shift the risk of your fucking up something on your end to the receiver. People should use tracking to be able to show that something was delivered. Deckbox used to require "proof of delivery", but at some point this was changed to merely require a package to be tracked. But I think that creates some bad incentives and some serious potential feel-bad scenarios, and the rules should be changed back to how they were. I'm not sure why they were ever changed to begin with.

Thoughts?

44

(7 replies, posted in Site Discussion)

Yeah, the pricing has been really bad lately. JVP is at $60 on here and $85 tcgmid, etc. Not sure what's going on but it should be a high-priority fix.

45

(25 replies, posted in Site Discussion)

Optional seller conditions: currently sellers can only try to protect themselves by writing conditions in their profile and then hoping you'll back them up vs negative feedback when buyers ignore these conditions and orders get cancelled.

One additional point is that sellers can also write these conditions into their *shipping options*. This guarantees that buyers see them.

But yeah, for me the fundamental problem with Deckbox market is that the number of "feel bad" sales I made were very high, and this made it overall an... unenticing proposition. Sebi has focused on making the experience smooth for buyers but hasn't done much to incentivize sellers to sell on Deckbox market beyond the simple fact that it's easy to price cards that we already have listed in our collections, and that Deckbox's cut of sales isn't that high. But if you actually do something like just use Deckbox's "price all" feature every week, you are going to end up having a frustrating time.

If I could make one single change, it would be to let users put dollar quantities on trades as just another item, and then set up some structures to facilitate those payments and have Deckbox take a cut. This could be done in addition to the current market features, and then people could choose whichever way that they want to engage in sales. I understand why Sebi build things the way that he did, but I just don't think trying to emulate the TCGPlayer experience really fits well with the advantages of Deckbox - I want to be able to place all my cards up for sale, but I don't want to continually be annoyed by selling cards that Deckbox's prices are wonky on, or having to sell a bunch of bulk that's barely worth the price of digging up, or whatever.

To some extent you can protect yourself from this stuff by outlining conditions under which you reserve the right to refund in your profile (or under your shipping options.) Sebi has indicated that if this is done than refunds can be allowed without negative feedback. Although I imagine that there are limits, and you can't simply reserve yourself the unqualified right to cancel any order.

But I broadly agree with your point. Negative feedback over canceled orders is very punitive and the risk of it keeps me from selling much on Deckbox - the returns are too low for me to risk my perfect trade reputation over. It looks like you've opted to put your entire collection on sale, likely using Deckbox's "price all" feature. And as you've probably noticed, this will mean that people will attempt to arbitrage discrepancies between your pricing and TCGmid, especially when prices are very volatile (ie. Pro Tour spikes, etc.) Perhaps most of your sales are like this, and that becomes frustrating.

There is definitely a "learning curve" to not fucking up on the market, and unfortunately you might have to fulfill a shitty sale or two before you master it. Always pull your listings around the Pro Tour and other events that cause price spikes. Reserve the right to cancel orders that don't meet some specified minimum, and write those rules into your shipping options. If you really want to be tricky, make shipping cost $1000 and force people to open orders for discussion in order to get discounts - this allows you to review everything before a sale, although not many users know how to open an order for discussion (and they'll probably ignore your listings when they see the cost.)

Of course, even with all that stuff, people will find ways to make you frustrated with the market.

47

(2 replies, posted in General Discussion)

You'd have to get multiple accounts. The site doesn't support having multiple inventories on a single account.

48

(9 replies, posted in Site Discussion)

I think one of the things that needs to be understood is not only is it the case that Deckbox is not TCGPlayer, but Deckbox shouldn't *try* to be TCGPlayer. One of the killer apps of Deckbox is that it has decent collection management features. I would love to list my entire collection for sale using Deckbox's indices. However, I will not do this because I know that if I do, then the only orders I will get will be on cards that are systematically underpriced and that would be shitty for me. A lot of the stuff that's been done to smooth the experience for buyers makes really jumping into Deckbox market risky for sellers. And yes, that's how TCGPlayer does it but that does not mean it would have been unwise for Deckbox to create its own take on sales.

Cancellations will sometimes occur when there are obvious algorithmic errors. The issue is that I'm presuming that there wasn't an algorithmic error in the order you had to cancel - it's just that a card's price spiked and Deckbox's price was slow to reflect that (or you were slow to update your prices in response.) Most stores will stand by these orders. If you were on TCGPlayer and cancelled and cancelled an order like this your account would probably be placed in jeopardy.

Like I said, I understand. I stopped selling on Deckbox in large part because I felt like a lot of the orders I was getting was because I was doing automatic price-setting and people were just taking advantage of spikes (or anticipated spikes.) But the status quo on most sites/markets is to let buyers do this.

Most large stores won't cancel your order if their prices were out of date. It's bad PR. I understand your concerns, but it's not normal to be able to do this. Let me guess, someone bought some of your Eldrazi-related cards?

I'll just pass along a "hack" that was suggested to me a while back on this issue - just introduce a really high shipping price (like $100), and give it a description that says "open order for a refund" or something. Then people will open orders for discussion and you'll give them a discount for most of the shipping price before they place a finalized order.