I'm attempting to make a purchase from user "reliquary tower". When I go to check out, it has me select my address (which I did), and is requiring me select a shipping option -- but there is nothing from the drop-down menu, and I'm unable to proceed. Any suggestions?

My page says

"You have 1 orders that need your attention. Head over to the Orders section for more details."

There's not an "orders section" in my menus on the left, but the word "orders" is a link, so I clicked on it. This brings me to a page that says "My Orders" but is otherwise blank. I haven't received anything in my PayPal account and my "Deckbox bill" says " You do not have any sold orders in this billing cycle. You will receive a 10$ discount on your next bill on account of the verification payment you have made." So I'm a little confused. Any help here would be nice. I'd rather not have someone waiting on something, but as far as I can tell I haven't been paid for anything yet so... yea, what's going on?

gumgodMTG wrote:My page says

"You have 1 orders that need your attention. Head over to the Orders section for more details."

There's not an "orders section" in my menus on the left, but the word "orders" is a link, so I clicked on it. This brings me to a page that says "My Orders" but is otherwise blank. I haven't received anything in my PayPal account and my "Deckbox bill" says " You do not have any sold orders in this billing cycle. You will receive a 10$ discount on your next bill on account of the verification payment you have made." So I'm a little confused. Any help here would be nice. I'd rather not have someone waiting on something, but as far as I can tell I haven't been paid for anything yet so... yea, what's going on?

I came here to ask this. Good to see I'm not the only one with this question.

Will you please add the ability for users to sell cards for crypto currency like bitcoin or dogecoin?

gumgodMTG wrote:My page says

"You have 1 orders that need your attention. Head over to the Orders section for more details."

Sorry for that, it was a display issue. It should now say you haven't got any orders that need your attention again.

sebi wrote:We've added a Vacation Mode. Find the setting by clicking on Edit Profile.

Hurray!!!

Is the 6.9% figure firm? Combining that with PayPal fees brings the transaction cost to near 10%--pretty weighty. The transaction fee (sans PayPal fees) is more than twice typical merchant fees for handling credit cards. Personally, I'd be more likely to sell if the fees were limited to not more than 3.5%.

I realize it's your business, so I don't want you to feel strong-armed away from the model you've decided upon. I'm just lobbying for the house to keep a smaller percentage of the take.

HikingStick wrote:Is the 6.9% figure firm? Combining that with PayPal fees brings the transaction cost to near 10%--pretty weighty. The transaction fee (sans PayPal fees) is more than twice typical merchant fees for handling credit cards. Personally, I'd be more likely to sell if the fees were limited to not more than 3.5%.

I realize it's your business, so I don't want you to feel strong-armed away from the model you've decided upon. I'm just lobbying for the house to keep a smaller percentage of the take.

It's fair when you compare it to other sites such as TCG Player or e-bay.
TCGplayer fee = 8.5% + PayPal / Credit Card processing fee = 2.5% + $0.50

sebi wrote:

gumgodMTG wrote:My page says

"You have 1 orders that need your attention. Head over to the Orders section for more details."

Sorry for that, it was a display issue. It should now say you haven't got any orders that need your attention again.

Also, thank you. :)

Thanks everyone for the great feedback!

Ripptor, you're of course right about the shortcomings of the inventory. We want to add for one, the option to make the inventory private, and secondly, a system of 'tagging' to help with cataloguing. This has been promised years and years ago and I did try out some things once or twice but did not find a satisfactory UI / workflow for them. But this time I am commited to find one :) If you have suggestions of inventory products ( not necessarily for Magic) that have intelligent systems I could research for this, I'd be very grateful.

Actinide, we thought about the "selling the old way" issue and its implications. I added a response for in at the bottom of the FAQ. The TL;DR is that we will not forbid it, but also we will not provide any support or dispute resolution for it (cause we can't, not in a satisfactory way). We will also post a warning on these trades to let the "buyer" side of them know of the risks.

With regard to the "Accept button" for sellers, there has been some more feedback in this Site Feedback thread, also with a lot of great points. I have posted my thoughts there just now. TL;DR is that I think canceling orders that cannot be shipped & refunding the money might be enough for the exceptional cases. Negative feedback from buyers would act as a deterrent for the sellers abusing this.

We also changed our mind on the rule that we will bill the refunded payments too. It was a stupid rule, and I'm sorry for that, my reasons for having it make no sense in retrospect :). So, to clarify, we will NOT bill any Deckbox fees on payments that sellers refund.

sebi wrote:Actinide, we thought about the "selling the old way" issue and its implications. I added a response for in at the bottom of the FAQ. The TL;DR is that we will not forbid it, but also we will not provide any support or dispute resolution for it (cause we can't, not in a satisfactory way). We will also post a warning on these trades to let the "buyer" side of them know of the risks.

Great, thank you.

Party on!!!

This is a WAY LONG TIME COMING feature!!!

Congratulations Sebi on this new announcement and I really look forward to take full advantage of this new service. I already sell on TCGPlayer and I totally hate to keep track of two inventories and on top of that, TCGPlayer is super annoying when it comes to wait for their payment for over a week or so.

KUDOS!!!

Ripptor wrote: My big concern is the non-acceptance of the sale. What if I go out to FNM and finally find someone willing to drop that $200 on my book-promo Jace, only to come home and find that someone else tried to simultaneously line my pockets for that same card? I no longer have it, and now my choices are to either go buy another one to sell and ship at a loss, or cancel and get negative feedback? I don't have a phone with constant internet to be hooked into this website 24/7.

Then perhaps selling cards online using a marketplace like this or many others isn't for you. If you were serious about selling cards using these types of tools, rather than something like eBay, you'd either not list stuff in your trade binder, tell the guy you need to pull it from your sale list first, or find some way to remove it from your sale list on site (phone) before agreeing to the trade.

I'm also not sure it's important to write walls of text explaining what you find lacking with regards to an inventory management tool. I'm assuming that if you sell through TCGplayer you don't get the inventory functionality remotely close to deckbox. That was the point of the initial reference to inventory management.

I just received my first order. I was disappointed to see that there was no way to "accept" the purchase and then automatically add the cards into my inventory and remove from my wishlist -- I thought that integration into my inventory was one of the big selling points with the new marketplace function, but it doesn't seem to do that very well yet, at least for buyers.

rfioren wrote:I just received my first order. I was disappointed to see that there was no way to "accept" the purchase and then automatically add the cards into my inventory and remove from my wishlist -- I thought that integration into my inventory was one of the big selling points with the new marketplace function, but it doesn't seem to do that very well yet, at least for buyers.

The button is definitely coming in a couple of days!

Ripptor wrote:...<see above>...

My original intent was not to convince you Deckbox is a perfect inventory management system. Merely that it can be used as one. Your thoughts are correct, but they do not reflect on Deckbox's capabilities so much as your refusal to adapt to its shortcomings. Yes, it is not perfect, yes, an IMS developed by a major company would have more features. That isn't the point.

If you have a system that works, use it. My suggestions were logical ways you can use Deckbox without adding extra things and still keep track of everything. Of course you would have to adapt what you do to match Deckbox; this is required for any inventory system that isn't customized for each user/company.

Perhaps instead of saying you won't use proxies, you should put them in the ten different trade binders that all have the same cards in them. Put the actual cards in one place, the proxies in the binders, and then when somebody asks, tell them you do have the actual cards but for organization keep them in one spot. Throw away the proxy as the actual card exchanges hands.

I feel like we are beginning to argue and we probably left beyond the topic of this thread awhile ago. It is only fair for you to respond once more here, but after that we should move to messages (if we feel it necessary to continue at all).

cdutson wrote:As part of the seller requirements, the following is stated:

You also will need to provide a description of your store policies, your shipping fees and a billing address

This feels a bit vague, at least with the first part (store policies). I'm interested in selling cards, but I'm not a professional business; could we get an example of what policies you are looking for/ a boilerplate that all sellers must comply to as a baseline?

I'm excited about this, but I wanna get all my ducks in a row before I jump in.

Is this going to be answered at all? I'd like to become a seller, but I want to make sure everything's okay before hand.

Another question: Is there any way to institute a minimum purchase amount? I'd like to make sure the sale is worth the time. The idea of selling 0.20 cents worth of cards doesn't really appeal, you know?

Your store policies should include things like how you package and ship your cards (ie use of tracking automatic on certain number of cards purchased or combined shipping on seperate orders), how long it will take you to process an order once payment clears, how long your willing to wait for payment before you cancel the order or move to dispute and return / refund policies. Pretty much anything you want to the buyer to consider and be aware of when the purchase from you.

As for the min amount purchase, Im not sure if there is an actual feature that can be set but that is something your should be sure to disclose as a "store policy" like the examples above.

Helios52 wrote:Your store policies should include things like how you package and ship your cards (ie use of tracking automatic on certain number of cards purchased or combined shipping on seperate orders), how long it will take you to process an order once payment clears, how long your willing to wait for payment before you cancel the order or move to dispute and return / refund policies. Pretty much anything you want to the buyer to consider and be aware of when the purchase from you.

As for the min amount purchase, Im not sure if there is an actual feature that can be set but that is something your should be sure to disclose as a "store policy" like the examples above.

Ahh thanks. This is good info to have. I'll take this into consideration for sure. I really hope they can institute a built-in way of managing minimum purchase prices, but I guess adding it as a store policy is a decent stop-gap measure.

EDIT:

One more question... "PayPal Verified Business seller account" does this have to be a Business account, or can it be a Premier account? The difference between the two being that one is an individual that buys/sells online, and the other being an actual business. I assume many people on here that want to be sellers aren't full-on businesses.

Yep, you do not have to be an actual business. Only to have a verified PayPal account that accepts payments.

sebi wrote:

outofstep wrote: Are we obligated to sell at the price shown, per website rules?

You have to sell at the price you have when the buyer pays for the order. If I made an order and paid for it, you have to ship what I bought.

Please note, as these are not trades, there is no "accept" stage for you as a seller. If a buyer sees what you have to sell and pays, you sold it.

To address the problem with leaving and coming back to surprises, we have added a Vacation Mode. Setting it to on will prevent anyone to trade you stuff or to buy things from you.

We want to add more powerful market tools too, which can analyze your tradelist and show which cards you are selling way below market value or way above market value, to help with managing sales inventories.

If you plan to add market tools that can show which cards are below/above market value, how easy would it be to automatically remove these cards from my sales list? (if I opted into such automation) I feel that I'd never use a peer-to-peer selling system if had to micro-manage my sales list to reflect price spikes. I don't have time to follow the card market closely enough to catch such price spikes before it'd be too late. Would deckbox help with that, or would I need to subscribe to some other service to alert me to these price spikes?

Maybe I'm missing something. Is there some way to browse what is for sale in the marketplace? I see the section on my frontpage where it lists when somebody puts a card on my wishlist up for sale, but this list only contains one card from my wishlist. Are very few people selling? Or am i missing the way to search the marketplace?

bactgudz wrote:Maybe I'm missing something. Is there some way to browse what is for sale in the marketplace? I see the section on my frontpage where it lists when somebody puts a card on my wishlist up for sale, but this list only contains one card from my wishlist. Are very few people selling? Or am i missing the way to search the marketplace?

+1

I'd love to be able to browse the marketplace for cards.

Suggestion for Sebi and the rest of the Deckbox team: Add the ability for sellers to set a minimum value for purchases. Or set a global minimum purchase amount like TCGplayer does. At the top of my profile I clearly state that I will not do sales for under $10 simply because it is not worth the shipping cost.

For example: I just received an order for $1.30. Deckbox + Paypal fees come to about 43c + 70c shipping (49c + 21c non-machinable) nets me a whopping 17c profit. If this is what I have to look forward to then I have no reason to list any cards worth less than $10. If I do that, and I believe other sellers would as well, then DB will never get pricing information for the lower value cards.

I know this is probably quite low on the priority list, but I do think it is a very big problem that needs to be addressed.

True @ Kammikaze, we're adding it this week.

Will sellers have the option of selling lots or sets? For example, if I want to sell specific tokens in groups of ten, or playsets (4-of) of specific uncommons like Rancor? What about selling thousands for a set price (e.g., 3,500 C/U for $25)?

For shipping, could you add an option for overall purchase price? I don't care how many cards people order, I care how much they pay. Example:

If someone orders 2 dollars worth of cards, I need to charge for shipping. I can't afford to offer free shipping when the order total isn't enough.

However, if smoeone orders 50 dollars worth of cards, I would be willing to ship for free regardless of the amount of cards. But, I can't set shipping prices in this way.


Does this make sense / can it be added? I feel like it is a necessary functionality for deckbox to be a good marketplace for a seller.

The above request is just like sellers on TCGPlayer that offer super saver shipping, where buyers get free shipping above $25. Adding a configurable dollar threshhold for free shipping might be nice, but a set value makes it much easier for buyers to know when the free shipping option will kick in.

psrex wrote:The above request is just like sellers on TCGPlayer that offer super saver shipping, where buyers get free shipping above $25. Adding a configurable dollar threshhold for free shipping might be nice, but a set value makes it much easier for buyers to know when the free shipping option will kick in.

If its just a threshold, there needs to be a minimum order threshold too (I recommend 5 dollars). Since most sellers on here aren't stores, do people really want to be bothered with orders for 1.21?

sebi wrote:True @ Kammikaze, we're adding it this week.

I just bought into a seller account today. Once this is done, I'll put up all my cards. Until then, not having this feature means I'm only listing my cards that are worth $5 or more.

9700377 wrote:

sebi wrote:True @ Kammikaze, we're adding it this week.

I just bought into a seller account today. Once this is done, I'll put up all my cards. Until then, not having this feature means I'm only listing my cards that are worth $5 or more.

I'm holding off on buying into a seller account until features are fully fleshed out and outstanding questions have been answered.