76

(389 replies, posted in Site Discussion)

Just noticed that the prerelease Ojutai was being valued at about $1, when other sites have it closer to 5. There might be similar issues with some of the other FRF promos?

terrafrost wrote:

Awesome - thanks!

Sleet wrote:

When are we going to get the Fage Reforged prerelease promos and the Ugin's Fate cards, if I may ask?

They're not even on starcitygames.com or tcgplayer yet...

They are now.

78

(389 replies, posted in Site Discussion)

I'll note that using the deprecated promo label will still price the card at the normal price. Someone tried to buy some of my promos and I cancelled the order because of this - it was probably a mistake to even put them up for sale at all (I did specify in my profile beforehand that if the prices deviated from the price on other markets I would cancel the order, but I expect the buyer will still be unhappy.)

Right now this is a problem - as it was with the KTK prerelease - because people are clearly going around hoping to pick up cheap prerelease promos because there isn't an entry and using the promo label does not influence the price. imo this needs to be fixed immediately (not for my sake but for others) but going forward sebi may want to consider making it so that cards with various labels won't be priced at all via automatic pricing - it's better than having to deal with a possibly-messy dispute when either a mislabeled card or a card that isn't in the system yet ends up selling for way less than it should.

79

(389 replies, posted in Site Discussion)

The FRF prerelease promos don't have Deckbox entries yet..

I know it's a norm on this site that if users have comparable feedback ratings in a trade, they usually agree to both send their cards at the same time. But the more I use Deckbox, the more I think this is an unnecessarily-risky idea. The basic fact is that if one trader sends first (esp. with tracking), the other party is more-protected against scams (since they can verify adequate receipt before sending out their cards), and the main disadvantage to this is that the party that sends first will not get their cards as quickly. But in most cases I think the time delay is not a big deal, especially if the first-sender is diligent about sending out their cards (and if they're not, then they should blame themselves.) I don't think there are any additional downsides to having one party send first.

I know people feel that once they've earned enough karma they should be trusted, but the fact is that scammers emerge at all levels of karma and we shouldn't unnecessarily expose ourselves to risk out of politeness. What would be ideal is some sort of randomization device that just assigns a trader to send first once a trade is agreed upon as a function of each party's karma (simple idea: P(you send first) = (your karma) / (your karma + their karma)), but even in the absence of such a device there is a simple rule that can be adopted: The person with less karma *always* sends first. I think more people should adopt this.

For my part, I'm probably going to try to employ it in the future in my trades. I realize though that people who have karma comparable to mine might bristle at being asked to send first though. And it's just important to understand that it's not meant as an insult, but a simple recognition that there *is* a risk in these trades and again that we shouldn't avoid combating this risk just to be polite.

sebi wrote:
9700377 wrote:

Okay. To start, I made some suggested edits to the Trading Rules document and uploaded it here.

This is great, thank you! All points are great.

One thing I would do, in order to keep the size of the document small so that people read it, is move the 4.5 and 4.6 in the general website Terms & Conditions, and reduce them to just a mention with a link, such as:

4.5. In the case that a novel type of dispute arises that cannot be clearly resolved by these rules, it is possible that a new rule will be formulated and made binding. <link to terms and conditions>

4.6. Dispute resolution depends on the user's prior history of trades and disputes. Repeat offenders will have an increasingly higher chance of negative resolution. <link here to extended clarification>

(or something similar)

I'd avoid as much guilt-determining language as possible ("offenders") in the rules personally. For example, there might be a person who genuinely has a shitty local post office that keeps losing their packages or whatever. We should be able to make a determination against that person ("this sucks, but it's on you now") without needing to fulfill the added burden that they be shown to be a scammer. Anyways, yeah, I'll work on breaking apart some of the language tomorrow and seeing what should maybe go in some of the other documents of interest.

I probably won't touch on the stuff that mentions the revised BTR process or feedback changes, though, since I don't know what's going to happen with that, exactly.

From the proposed new section 1.3 "However, it is unacceptable to use one's knowledge of major Deckbox pricing issues to propose trades that rely on users' being mislead by these issues. This undermines the ability of users to rely on Deckbox prices and may result in a trade suspension or banning. "

I certainly understand where this is coming from, but I completely disagree.

You're not the only one. This came up during the Polukranos case a while back (and if we really want to discuss it I'd suggest making a new thread for it.) The rule isn't meant to punish people who take advantage of small discrepancies or just have some sort of asymmetric information in their favor. It's meant to punish people who notice clear bugs and who, instead of reporting the bugs, choose to capitalize on them in a way that undermines the ability of users to trust in the pricing system. I didn't offer much guidance on this rule because I didn't want to get too wordy on that page, but it's possible that I could outline more-specific guidelines as a tooltip or something. I don't envisage people getting pulled into BTRs because they moved more-quickly than Deckbox on a price spike, or because TCGMid says a card is $8 when Deckbox says it's $7, etc.

"Caveat vendor", taken in its extremes, could be used to dismiss the utility of the entire BTR process. The rules exist so that people can trust in both the site and one another. Behaviors that seriously undermine this trust need to be addressed. This has only arisen one time, and that's why I do recognize that overly-broad language could end up putting-off more users than it ends up protecting, but otoh if we're going to punish people for breaking this rule (which we should) we should take some effort to actually define it.

sebi wrote:
9700377 wrote:

Like I said in the other thread, I'd be happy to help clarify some of the rules (including explaining their motivations)

Sure, let me know what your suggested changes are to the current rules & guidelines, would love to clarify things.

Okay. To start, I made some suggested edits to the Trading Rules document and uploaded it here.

Major changes:

- Including a section (1.3) on taking advantage of price anomalies like the Polukranos dude did. The language is fairly strong ("major" anomalies only) because I don't want people to become concerned that treating a shockland like it's $7 when TCGmid says it's $8 will get them banned or whatever.

- Added a section (4.5) outlining that new rules may be implemented as necessary.

- Added a section (4.6) outlining that these rules may be overridden if a user has a suspicious trading history (eg. tons of packages go missing when sent to him, etc.)

- Edited section 2.2 to make it clear that showing a tracked package arrived at the destination is sufficient for a trader to have covered his side of a trade (if a delivery dispute exists.) In light of that one guy who was recently arguing that the "proof of delivery" requirement meant that tracking isn't enough.

If you like these edits you can use them in whole or in part. The next thing I'd look at if you like this stuff is the guidelines for filing a trade dispute in the stickied thread, outlining some stuff about how to handle the dispute resolution process that would be good to mention beforehand (don't act like the other party is a scammer in a he-said she-said case, don't imply that because you have X karma that the mods should favor you, etc.) but probably aren't worth putting in the trade rules page.

A lot of the motivation here is just thinking of the cases that have arisen in recent months that weren't really clearly covered by the rules and lead to new decisions, but... these decisions were never written back into the rules, which at best opens the possibility for more messy cases and at worst makes the process seem arbitrary. I think it's just important to keep the rules updated to reflect the BTR decisions that are being made.

Like I said in the other thread, I'd be happy to help clarify some of the rules (including explaining their motivations) and help with dispute resolution if wanted. A lot of these rules changes will have to come with new, clearly-defined policies, eg. what constitutes an "undeserved" negative? There have been several messy disputes recently that have emerged because the rules were insufficient to offer remedies beforehand and the admins had to "make something up" and this creates a lot of unhappiness (and when you do make something up, codify it so you can deal with that case going forward!) While there will always be unforeseeable contingencies, a lot of this could have been seen/addressed beforehand.

And I know this is very debatable, but I think the feedback system should be more-specific. Users should just be prompted to grade their partners on a few dimensions (fast delivery? cards came as expected?) using a yes/no scale and then optionally add comments (and maybe they should give an overall score, or perhaps the overall score should be a function of the individual yes/no answers.) I think you'll see a lot more honest feedback given if the feedback is structured so that users have to evaluate the major areas where trades can go seriously wrong.

elpablo wrote:

Sounds like the biggest issues is Sebi can't do this on his own.  I think that is problem number one.  Forget anything else until there are more volunteers or something.

Yep. Like, one thing - there's been a lot of messy trade disputes recently that call for some sort of further codification/clarification of the trading rules. There's no reason why someone else can't do this - obviously there are a couple helpers already, but I don't think Sebi should have to be involved with this at all if he's confident in his team. His comparative advantage is in site development, not community management/adjudication. I'd happily volunteer to revise some of the rules to clarify them in light of some of the recent disputes if wanted (subject to Sebi's approval, of course.) Stuff like that can go a long way towards making the site less of a headache for its developer(s)..

jassi007 wrote:
9700377 wrote:
nirvana1987 wrote:

Every Seller probably has a unique situation. To answer the question as to why my prices may not be competitive here I'll give you some insight to my situation. I already sell cards through the following online market places:

eBay
TCGPlayer
Amazon
Deckbox
Occasionally FB groups and pojo

In addition I work a full time 9-5 job. In order to stay competitive prices can change on a daily basis. It's not humanly possible for me to update prices on all of these platforms that frequently.

My suggestion as a temporary solution would be although Deckbox no longer allows sales outside of their marketplace system that doesn't stop you from contacting the seller directly to negotiate prices and have them update their price in the marketplace to something competitive. A more permanent solution would be for Deckbox to implement a "Best Offer" option for purchases. Similar to what eBay does so that buyers and sellers can renegotiate prices.


You can already basically do this, actually. A buyer can make a proposed order and then ask for a discount to make it "competitive", and the seller can apply that discount. Maybe some people don't know about this feature, though.

What you suggest touches on one idea that I found cool before, though... that users should be able to specify buy prices for cards on their wishlist similar to how you can have sell prices for cards on your tradelist, and then sellers would be able to reach out to buyers directly.

I would use the shit out of that feature. I would love to list a buy price, and let someone propose a sale to me. I'd pay for premium for that type of feature.

It would be nice. I'd also add that afaik no other site with nearly as many users has a feature like this. Pucatrade fixes the prices that cards are traded at. It'd be like letting users specify their own buylists, which I don't know is something that currently exists at any site.

nirvana1987 wrote:
9700377 wrote:
jassi007 wrote:

I understand what you are saying, even in your wonderfully snarky way. However, the point remains, if you put a card up for sale, and want to sell it, your price has to be within the market value. If it isn't. you aren't going to see many sales.

I accept this. However, your original point was that "we don't want to be competitive." We do. It's just costly, and if pegging to Deckbox's algorithm doesn't make us competitive than this is something that Deckbox should be working on. If Sebi wanted to jack marketplace sales he could just lower the Deckbox price on all the cards, although sellers might end up happy if this does lead to pricing that's substantially below what sellers would like or have come to expect.

I'll also note that one risk for sellers on Deckbox is that people are very savvy at blowing you out if any of your prices are slightly-behind a price spike or if some class of cards is cheaper on Deckbox for some reason that other sites (iirc shocklands used to be unusually cheap here.) This leads me to slightly-bias my prices more on the high side than I would have otherwise. I wish I had the ability to unconditionally cancel an order within 24h of its being made... I guess I could try to outline that on my profile page as a policy, but I could see people being unhappy with it.

One thing I've noticed is that I used to make lots of sales on here but recently I haven't made any. I haven't changed my pricing strategy. Am I to blame? Is the marketplace more competitive (eg. it's attracted outlets like adventuresON)? Or are prices just too high? I don't know. My comparative advantage isn't to know. I came to this site to trade and selling is just a neat value-add but not something I want to devote tons of energy towards. If marketplace sales are falling across the board (are they?) than perhaps this is a site issue.

Every Seller probably has a unique situation. To answer the question as to why my prices may not be competitive here I'll give you some insight to my situation. I already sell cards through the following online market places:

eBay
TCGPlayer
Amazon
Deckbox
Occasionally FB groups and pojo

In addition I work a full time 9-5 job. In order to stay competitive prices can change on a daily basis. It's not humanly possible for me to update prices on all of these platforms that frequently.

My suggestion as a temporary solution would be although Deckbox no longer allows sales outside of their marketplace system that doesn't stop you from contacting the seller directly to negotiate prices and have them update their price in the marketplace to something competitive. A more permanent solution would be for Deckbox to implement a "Best Offer" option for purchases. Similar to what eBay does so that buyers and sellers can renegotiate prices.

You can already basically do this, actually. A buyer can make a proposed order and then ask for a discount to make it "competitive", and the seller can apply that discount. Maybe some people don't know about this feature, though.

What you suggest touches on one idea that I found cool before, though... that users should be able to specify buy prices for cards on their wishlist similar to how you can have sell prices for cards on your tradelist, and then sellers would be able to reach out to buyers directly.

jassi007 wrote:
9700377 wrote:
jassi007 wrote:

I'm not sure why for the most part deckbox marketplace sellers don't want to be competitive on prices, but they don't.

You can't guess why most deckbox marketplace sellers don't want to spend tons of time scraping pricing data from other sites in order to set their own prices?

I'll note that better pricing algorithms and analytics would be a perfect example of a useful premium feature.

I understand what you are saying, even in your wonderfully snarky way. However, the point remains, if you put a card up for sale, and want to sell it, your price has to be within the market value. If it isn't. you aren't going to see many sales.

I accept this. However, your original point was that "we don't want to be competitive." We do. It's just costly, and if pegging to Deckbox's algorithm doesn't make us competitive than this is something that Deckbox should be working on. If Sebi wanted to jack marketplace sales he could just lower the Deckbox price on all the cards, although sellers might end up happy if this does lead to pricing that's substantially below what sellers would like or have come to expect.

I'll also note that one risk for sellers on Deckbox is that people are very savvy at blowing you out if any of your prices are slightly-behind a price spike or if some class of cards is cheaper on Deckbox for some reason that other sites (iirc shocklands used to be unusually cheap here.) This leads me to slightly-bias my prices more on the high side than I would have otherwise. I wish I had the ability to unconditionally cancel an order within 24h of its being made... I guess I could try to outline that on my profile page as a policy, but I could see people being unhappy with it.

One thing I've noticed is that I used to make lots of sales on here but recently I haven't made any. I haven't changed my pricing strategy. Am I to blame? Is the marketplace more competitive (eg. it's attracted outlets like adventuresON)? Or are prices just too high? I don't know. My comparative advantage isn't to know. I came to this site to trade and selling is just a neat value-add but not something I want to devote tons of energy towards. If marketplace sales are falling across the board (are they?) than perhaps this is a site issue.

jassi007 wrote:

I'm not sure why for the most part deckbox marketplace sellers don't want to be competitive on prices, but they don't.

You can't guess why most deckbox marketplace sellers don't want to spend tons of time scraping pricing data from other sites in order to set their own prices?

I'll note that better pricing algorithms and analytics would be a perfect example of a useful premium feature.

mboyarsky wrote:

moving away from TCG prices and the premium release do not seem like they were introduced in the right manner and have likely alienated some users.

Moving away from TCG prices was forced by the introduction of the marketplace... the site lost its API access.

Personally I think the site should focus on recruiting more sellers.

Maybe, but I'm actually not sure if this is the case. I've only made like one sale on Deckbox in the past month, which I think indicates that the market has become a lot more competitive. That said, yeah, there are probably opportunities for some huge sellers to move in and really blow people like me out.. those people would also probably be willing to pay for premium pricing tools and analytics.

gumgodMTG wrote:

Also since I saw it on the page, I feel the need to say that I don't think I'd want auto-trade either.  That sounds like a mess.   It almost makes sense on Pucatrade where you would get credits for cards, but cards for cards?  Nope.  That's why I sell cards, that's auto trade to me.  - Cards auto trade into money, then I use money to buy cards I want.  Deckbox takes a cut (possibly both ways depending on if I can find the card on here or not).  Unless you mean you're calling the auto match feature auto trade and making it only available to people who pay, that would be really sad.

The auto trade is apparently something about automatically adding cards to your trade list, not... automatically trading your cards.

But yeah, the more I personally think about it the more I think a Kickstarter would've been the right way to do this: Outline a lot of premium features you want to add and crowdfund their development. People can buy into these features through the crowdfunding (they don't need to be available initially), and those that don't can subscribe normally. It'd raise immediate revenue and also give people an idea of what they should expect to see in the future. Like, I think it'd be interesting to have a discussion on well-targeted premium features: Stuff like access to special analytics, access to special tagging features (when tagging is implemented), hosted space to add card pictures, etc.

That perhaps touches on what's most-frustrating about this: That Sebi is accessible and appears to listen and there's lots of users sympathetic with the basic needs to monetize the site, but instead of making even a rough development timetable and trying to encourage donations he kinda just goes into the tank and rolls out new features in a way that's difficult to understand. The marketplace worked fine but I'm pretty sure this approach to adding premium features is suboptimal. It's an odd problem to have, but I think he needs to be more-willing to let his community help him out.

PhyrexianLibrarian wrote:
9700377 wrote:

If you actually read the post you're alluding to, the accusation is that Deckbox purposely reduced the matches per page in order to offer a high number of matches as a premium service. It would make the site look sketchy if true.

I don't think framing the concerns as whiny entitled children vs. business-savvy adults is particularly productive.

I wasn't trying to frame it that way, I was literally saying that the majority of MTG players are high school and college/university students, or recent grads, and a very small minority are working professionals who have been in the working world enough to understand the situation sebi is in.

Deckbox users are not a random sample of MTG players; I imagine most of us are young professionals. Furthermore, the quote you posted was not criticizing Sebi for merely trying to monetize the site. While I admit that this whiny attitude sometimes exists (look at a lot of the complaints about the MSRP of MM2015 being $10..), it is not dominating the nature of the criticism occurring in this thread.

PhyrexianLibrarian wrote:

When Deckbox launched the Marketplace, they had the same situation; they saw a way to generate revenue that didn't depend on page views. And our community's immediate reaction was to complain and try to find ways to sell cards without having to pay sebi and the team. That attitude of "everything I want should be free because I pay you in good feelings" is not sustainable for anyone who wants to grow their business.

I don't recall the marketplace getting a huge amount of pushback, because it was clearly implementing a new (and unexpected) feature and monetizing it in a way that other sites have monetized transactions. If you look at the market announcement thread there's almost zero negative feedback from what I can tell. This really is different.

sebi wrote:
100000520842029 wrote:

Seriously, read my post and you will understand that I didn't ment your communication in 'service' but ment your external communication.

I do not understand what you mean. sad

My interpretation of the issue is that it seems like it would have been useful to have some sort of conversation on this stuff beforehand, to help generate ideas and feedback on how a premium service should be implemented. I don't see how springing it on users is a good thing, even if you think such a discussion would generate zero useful ideas for you (which would be surprising..)

I have to agree with whoever mentioned a Kickstarter or some other sort of crowdfunding. Promise a bunch of features on a timetable and raise donations to implement them. You probably would've gotten a lot of good-will contributions.

PhyrexianLibrarian wrote:

If that were the case then we would be having a conversation about "here are features the site doesn't have that I would be willing to pay for", not "well I guess it's time to cut ties with Deckbox entirely."

If you actually read the post you're alluding to, the accusation is that Deckbox purposely reduced the matches per page in order to offer a high number of matches as a premium service. It would make the site look sketchy if true.

I don't think framing the concerns as whiny entitled children vs. business-savvy adults is particularly productive.

I don't begrudge the Deckbox team for using some sort of premium membership to try to raise revenue, but I agree that premium as is has a few issues. Right now most of the features don't seem very important, and there is a legit fear going forward that useful site upgrades will now be locked behind a paywall. For example, the #1 feature I would like to see from the site is an ability to manage a separate "for sale" list apart from my tradelist, and I've been to understand that this would become possible at some point when the tagging system gets implemented... but now, who knows? I don't know if any guidelines can be issued regarding what future features will be or won't be premium-only, but if there are I feel like it would help for that clarification to be given.

Another problem with the current featurelist is that I'm not sure exactly who it's aimed at. Presumably you have to use the site fairly-often to be willing to pay $5-7/month. So the features this service should provide should be things that don't feel like they should be basic functionality but also are highly-valuable to heavy users. Like, Pucatrade offers analytics to its gold users that aren't available otherwise - the same thing (tracking trade/sale volume for given cards and only giving that info to paying users) could be done here, I'd imagine, although it'd require more work.

Zthun wrote:

I know this is a month old, but it is not fair to the recipient to receive neutral feedback if they did not receive your package.  Letters are processed differently than bubble mailers and do get lost more often.  It also depends too on how you delivered your shipment to the post office.  Did you drop it in a blue mailbox?  Or did you just give it to your apartment complex management to ship?  Or did you hand it to the mailman outside your house?  I have never had a package or letter go missing when I personally delivered it to the post office.

I don't think it's unfair. People need to stop treating neutral feedback like negative feedback. I think it's fine to use neutral feedback when something odd happens but there's no actual determination of guilt.

Really, I think this just speaks to the weaknesses of the current feedback system overall. People are way more averse to neutral feedback than they should be.

96

(2 replies, posted in General Discussion)

I live in Northern Virginia, which might be out of the way for you... but I spend time at Victory Comics in Falls Church and find it pretty nice.

I've also heard good things about Labyrinth Games in D.C., although I've never actually been there.

97

(32 replies, posted in Site Discussion)

Would they actually do additional investigation beyond saying "our records show that the package was delivered", though? Would they contact the recipient for a statement? I'm just not seeing how insurance would have mattered in this instance.

98

(32 replies, posted in Site Discussion)

elpablo wrote:

Sending something priority comes with tracking and $50 insurance ... why either of you wouldn't spend the extra $1.00 to get insurance on a trade of this value boggles my mind.

Would insurance actually cover a case where the package is marked as delivered but the recipient claims never actually arrived?

I've sent something like over 80 trades and have yet to have a package simply lost in a way that only insurance would clearly deal with. Thus I don't really miss it. Maybe I'm naive.

99

(5 replies, posted in Site Discussion)

Yeah, the trade matching is insensitive to the foil/promo status of cards on your wishlist iirc and oftentimes even to the edition. I see this as less of a feature request and more of a bug report saying that the current matching functionality doesn't work as it should; unfortunately that bug report has been made in the past and hasn't been addressed yet.

100

(1 replies, posted in Site Discussion)

I'm not sure if your complaint here is that the average price is not the average of all the prices listed on the market, or if the average price seems higher than it should be given what it is on other sites.

For the first issue, see https://deckbox.org/forum/viewtopic.php?id=23715 . The average price is not solely a function of the Deckbox market prices, nor should it be.

For the second issue, well... it doesn't seem completely out of bounds, but that's the sort of thing that should be reported here: https://deckbox.org/forum/viewtopic.php?id=19406