I have a trade open right now, where I shipped with insurance (provides tracking), and can see it got as far as leaving my counterpart's area sort facility last Thursday. However, in the full week since, it has not been scanned by his local post office, let alone delivered.

I tried calling USPS Customer Service on Monday to follow-up, but the stupid automated system wouldn't let me talk to a human. So, I tried the email option; the form spat out a friendly thank you for contacting us, a representative will reply to your message in 1 to 2 days. (Today is day 4.)

I had hoped to speak to someone, so maybe they'd check around, before I have to file the insurance claim. But, I guess that's not happening.

Has anybody here run into something similar with USPS?
Is there another way to contact them that I'm not seeing on the website?
Do they at least process insurance claims efficiently?

Thanks In Advance

I realize you posted quite awhile ago, so this response is more for others in the same boat. I have handled all my claims through my local post office. I would swing by and talk to them and they should be able to guide you through the process of filing.