rfioren wrote:I DEFINITELY think that once a trader has an OPEN issue/complaint to resolve, that they should not be able to initiate new trades,
I am generally suspending users as soon as I see problems occur, and they become unresponsive...
It is hard to draw the line of when you want someone blocked. If just opening a dispute blocks someone, users will use that in annoying ways. If it would block both the disputer and the disputee, people would not open them because they would be blocked, and they will open a support ticket instead...
I agree with the idea of course, I was just not sure how to best put it in practice.
I think if someone is abusing this, that they should be suspended or banned. I see this as a pretty serious "red button" (like the button on trains for example). Pushing this stops the train (stops trades / summons an admin). If what they're complaining about seems frivolous, they should get a warning/suspension. All I can say is that as a trader making a potentially large trade, knowing that someone has an open complaint against them for fake cards or not shipping would make a big difference to me. As it is, I actually snoop around and look at past trades and open trades with my trade partners if the value is more than $50, but that's a time consuming, onerous, incomplete, and frankly a little creepy thing to do.
Alongside verification, I think the best way to prevent scamming is to leverage and surface the traders'/victims' experience as soon as they suspect something is wrong, to slow down the scam and prevent the next victim.