1 Reply by d72B

(15 replies, posted in Announcements)

When viewing an image, the close button on the bottom left was unintuitive for me - was expecting to close the image with a button in the top right or by simply clicking off the image.

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2 Reply by d72B

(15 replies, posted in Announcements)

9700377 wrote:

And not to rain on the parade, but imo this feature really underscores the fundamental need that Deckbox has to restructure its database so that each entry is an individual *card*, not a quantity listing.

This was my first thought - the cart is coming before the horse.

That said this is awesome and I appreciate the effort Sebi! Look forward to trying it out soon.

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3 Reply by d72B

(16 replies, posted in Announcements)

sebi wrote:

Nothing will automatically happen when a report is made, we will need to read it and check the users history and connections before deciding on a course of action.

I'd prefer it if reporting the user opened a support case so that I have a record of it (in my "Messages") and a place to check for any responses from you, Sebi.

For example, I reported a buyer who might be scamming and I asked you to look into it before I refunded their purchase, but I didn't hear back... I had no way of confirming that your received the report (besides opening a support case for this and asking separately, which kinda defeats the purpose of the Report functionality...)

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4 Reply by d72B

(13 replies, posted in Site Discussion)

+1 everything Kammikaze has said

I'll add that instead of reporting users who take advantage of poor pricing, sellers can just block them. When Sebi implemented the Block feature I asked that this also prevent users from buying from you if you blocked them. This would be after the first time they do this to you though... should we share the names of those who do this regularly so that sellers can proactively block these users?

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5 Reply by d72B

(25 replies, posted in Site Discussion)

sebi wrote:

It is difficult to answer and discuss everything on the forum, email, support tickets and trade disputes and still have time for development and others... so sadly I cannot report and respond everything all the time because there simply is no time...

...because you're trying to do everything yourself. We bugged you to allow your community to help support the site in the past...

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6 Reply by d72B

(25 replies, posted in Site Discussion)

Sorry Sebi, that's not my intention. I've been trying to start a conversation here and I may have crossed the line trying to get you to respond.

Thank you for answering my questions by finally saying that these won't be discussed here. I'll drop them now.

How about the feature requests?

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7 Reply by d72B

(25 replies, posted in Site Discussion)

April Update

Questions:
A. The state: how are we doing? Is the marketplace growing in terms or buyers? Sellers? $ spent?
No Response.

B. Advertising: is anything being done to advertise the Deckbox marketplace? How do new customers find us?
No Response.

C. Deckbox pricing: Is there anything else being done to improve pricing? i.e. involve more stores, updating algorithm accuracy, spike protection, update more frequently, provide users a method to "flag" card prices as inaccurate (instead of the Pricing Issues thread)
No Response.

D. Sealed Product: is this feature successful?
No Response.

Feature requests:
1. Seller pricing tools

sebi wrote:

2014-09-09 03:58:29 - First step towards this will be to make the mass price tool work only on the currently applied filters, so you can filter your tradelist based on your requirements and then applying a % formula will apply only to those.

(from this thread)
Will this be implemented? If not can talk about alternative implementations? e.g. an addition to the tool to set prices only where prices are unset

2. Optional seller conditions
Min/max $ order value in shipping options has been implemented! Thanks Sebi!
Other conditions sellers have requested:

  • requiring seller approval for orders that meet some criteria

  • support for combining orders (add-on orders)

3. Sort cards in an order

sebi wrote:

2016-02-19 10:46:25 - Sorting also coming next week.

Is this still coming?

4. Shipping options get difficult to maintain the more you have
Fixed! Thanks Sebi

5. Bug: private inventory values published
Fixed! Thanks Sebi

6. Separate the number of cards for trade from the number of cards for sale. Use tradelist count only for trading and add a new "sale list" count.
Sebi, does this sound reasonable?

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8 Reply by d72B

(1 replies, posted in Site Discussion)

+1, we've requested this before

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9 Reply by d72B

(13 replies, posted in Announcements)

Thanks!

Bugs:

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10 Reply by d72B

(4 replies, posted in Site Discussion)

Sebi is consistent to get the cards updated here once they're in Gatherer. They are added to Gatherer the Tuesday before prerelease (3 days before). You won't have these cards to buy/sell/trade so I guess people are looking to deckbuild with them - in which case you can use a placeholder.

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11 Reply by d72B

(126 replies, posted in Announcements)

Sleet wrote:

So long-time traders no longer are allowed to trade over $250 unless they give you their credit card information?

I'm not cool with this.

Or PayPal. Why not?

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12 Reply by d72B

(126 replies, posted in Announcements)

mobung wrote:

Capping the number of open trades also feels like it would lead to a drop in courtesy.  For example, Easter is coming up.  I'm not sure how it is in other countries, but things shut down for four days here in Germany.  It's a good excuse to travel abroad, or maybe just visit your grandma out in the country.  Currently, if a trading partner was like "Hey man, I'm going to be away for five days, is it okay if we pick our trade back up then?" I would have absolutely no problem with letting it sit.  With a 3-trades cap, I would be encouraged to cancel the trade in order to keep my slots open.  Sure, canceling a trade isn't a hostile action, but it still feels unpleasant when both parties are keen on said trade and will likely lead to fewer trades overall.

sebi wrote:

The restriction would just be for all the trades that you have open at the same time where the other person did not yet receive the cards. So for the cards you promised and are "in transit".

AFAICT the restriction would only be on number of trades in transit, which means only trades marked as shipped. You could presumably open and negotiate and confirm and sit on as many other trades as you want, waiting for bandwidth to ship. BUT I imagine people will work around this by shipping without marking trades as shipped (even if they have to exchange addresses manually).

Sebi can you clarify how this would be enforced such that traders won't simply work around it?

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13 Reply by d72B

(126 replies, posted in Announcements)

Amurphcs wrote:
d72B wrote:
Amurphcs wrote:

New traders have a maximum value cap of $400 (i.e playset of tarns or lotv, or a couple gaea's cradles), and may have no more than 3 trades open?

The idea that Deckbox must support a new user to trade high value cards in their first trades is ridiculous.

Its not a must support is a willingness to support. The site already does this by not having a cap if you actually think about it. Is that ridiculous too?

If restrictions are implemented and they're as high as suggestions like this then they're useless. Currently there's a risk of abuse. That's why we're having this conversation.

Bottom line: if a user doesn't want to be "verified" then their trades should be restricted for everyone's safety. The restrictions shouldn't be based on what a user thinks they should be able to do; restrictions should be data driven. Only Sebi has the data and so he should determine what is reasonable for a new user (not to discount this great discussion).

P.S. Warnings will simply be ignored..

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14 Reply by d72B

(126 replies, posted in Announcements)

Amurphcs wrote:

New traders have a maximum value cap of $400 (i.e playset of tarns or lotv, or a couple gaea's cradles), and may have no more than 3 trades open?

The idea that Deckbox must support a new user to trade high value cards in their first trades is ridiculous.

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15 Reply by d72B

(126 replies, posted in Announcements)

1. Agree with everything rfioren said. Preventing established traders from scamming is very difficult and awareness of disputes is one of the best ways to combat this. In the end the threat of mail fraud charges should deter an intelligent person from scamming, but history has proven that this isn't enough so I believe Trader Levels and "verified" status would help. It's also just a neat idea for traders to "level up".

2. I think everyone complaining about potential trade restrictions is being dramatic and it's not likely to affect you that much. Yes there is an opportunity cost to not having unlimited trading bandwidth, but if you're worried about it so much you can get "verified" to level 4 to be unlimited. And if you can't get "verified" because you can't use PayPal then don't blame Deckbox. A "no cost" ($0.01 transaction?) option to link your PayPal to your DB account would be great since people seem to think it will cost them a lot ($5 for premium or just buy/sell a cheap card?) to get "verified".

3. Improve visibility: wherever you see a user name and feedback score you could also see icons showing

  • if they're on vacation (clicking on this could give a popup showing return date, if specified),

  • if they're premium,

  • if they're "Verified",

  • and if they're currently involved in any disputes (clicking on this could give a popup showing who initiated the dispute and which type it is).

4. Buyer feedback is as valuable as any other feedback: sure, in most cases the feedback will only show that nothing went wrong (same with most trades and purchases), but there is valuable feedback when anything goes wrong, e.g. "Buyer claims cards never arrived while tracking showed it arrived", "Buyer complained about card condition and was unwilling to resolve the issue", "Buyer takes advantage of the pricing system by buying only cards that are price-spiking". This allows sellers to be proactive and block unwanted buyers. This also rewards users for buying on Deckbox.

5. Expanding feedback as TechnicolorMage describes would be great and has been discussed in the past (couldn't find the thread though).

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16 Reply by d72B

(126 replies, posted in Announcements)

Sounds great! Maybe I missed it, but how do you go from level 3 to level 4? Is the same kind of system under consideration for selling/buying?

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17 Reply by d72B

(10 replies, posted in Announcements)

YES! Works great so far. Happy to see progress on the Marketplace big_smile Thanks Sebi!

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18 Reply by d72B

(25 replies, posted in Site Discussion)

9700377 wrote:

I don't think there's much of a point to harassing Sebi about this.

The squeaky wheel gets the grease.

9700377 wrote:

He didn't promise some sort of timetable on new feature implementation. It was just agreed that there were some good ideas out there.

No, he actually said when to expect a fix for a couple items and I will keep him honest.

9700377 wrote:

I mean, I wish things were improved but the marketplace has existed in its current form for... over a year now? Two? Things won't be revamped overnight.

So it's clear that Sebi hasn't seen the need to change it and that's what we're working on here. No one is expecting anything, but I will check in once a month on this.

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19 Reply by d72B

(25 replies, posted in Site Discussion)

One month later...

d72B wrote:

Sebi, I'm hoping you can provide an update on the Deckbox Marketplace for us:

1. The state: how are we doing? Is the marketplace growing in terms or buyers? Sellers? $ spent?
No Response. Personally I've seen an uptick in sales in 2016, but I'm curious how Deckbox and other sellers are doing.

2. Advertising: is anything being done to advertise the Deckbox marketplace? How do new customers find us?
No Response. Does Deckbox advertise? I noticed there was a MTG blog site that was linking to Deckbox for cards, but I can't find it now. Can you announce these types of partnerships?

3. Deckbox pricing: Is anything being done to get more stores on here? Is there anything else being done to improve pricing? i.e. updating algorithm accuracy, spike protection, update more frequently, provide users a method to "flag" card prices as inaccurate (instead of the Pricing Issues thread)
No Response

4. Seller pricing tools: still woefully inadequate (This thread)
No Response. In addition to the linked thread I'd like something as simple as a checkbox in the mass pricing tool that allows me to price only unpriced cards. I have almost 20,000 cards listed and I have thousands that I'd like to add, but I can't price them without resetting the prices for all 20k...

5. Optional seller conditions: currently sellers can only try to protect themselves by writing conditions in their profile and then hoping you'll back them up vs negative feedback when buyers ignore these conditions and orders get cancelled. This is a bad experience for everyone. Conditions must be enforced by the site. (This thread and many others) i.e. min & max order $, min & max order # cards, forcing shipping options with tracking based on order $ or # cards, automatically applying discounts, requiring seller order approval before an order can be paid for

sebi wrote:

2016-02-19 10:41:16: I am working on providing more options for min/max shipping options in a release next week.

Three weeks later, no release... it seemed like we were making progress on this thread...

6. Sealed Product: is anyone selling sealed product? Buyers need to be able to view what is actually in stock instead of only viewing by category. What was the driving force behind this large investment of your time?
No Response...

7. Other stuff:
- It's hard to fill large orders since I can't sort the card list

sebi wrote:

2016-02-19 10:46:25: Sorting also coming next week.

Three weeks later, no release...

- Shipping options get difficult to maintain the more you have
Dismissed

- Can you put a link to the Marketplace in the top bar in addition to the shopping assistant?
Dismissed

- I just noticed now that Deckbox (when browsing signed out) publishes my Inventory Count for cards that are on my tradelist... what's the point of paying for Premium for a private inventory if subsets are needlessly exposed like this?
Fixed

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20 Reply by d72B

(19 replies, posted in Site Discussion)

I'm still looking for this...

If there is no shipping option meeting the buyer's order configuration then the buyer needs details explaining why (number of cards, $ value, seller missing option). I've had buyers asking me why there was no shipping option for them and it wasn't immediately obvious to either of us.

Should the specifics of the shipping option be automatically exposed for the sake of clarity? e.g. the user sees "$0.99 / 1-6 cards / $0-20". I currently write this into the shipping option description as a workaround. I'd also be fine with my entire table of shipping options being public.

sebi wrote:

When a user does not have ANY shipping option with a 0 minimum order value ... they will not be able to be found when users search via the optimizer.

Excluding sellers with a nonzero minimum order value from the optimizer seems unnecessary.

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21 Reply by d72B

(19 replies, posted in Site Discussion)

Kammikaze wrote:

Out of curiosity, what does it say is my (Andrew Quist) shipping cost here?

$0.01

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22 Reply by d72B

(2 replies, posted in Site Discussion)

If you're looking at a user's tradelist, for example, their name in the title at the top is a link back to their profile page. It would be nice if their name in the sidebar were also a link back to their profile page.

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23 Reply by d72B

(2 replies, posted in Site Discussion)

+1. Searchable trade/sale history would be nice

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24 Reply by d72B

(25 replies, posted in Site Discussion)

sebi wrote:

Fixed.

Confirmed, thanks

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25 Reply by d72B

(25 replies, posted in Site Discussion)

I just noticed now that Deckbox (when browsing signed out) publishes my Inventory Count for cards that are on my tradelist... what's the point of paying for Premium for a private inventory if subsets are needlessly exposed like this?

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