Regarding Cancelling Orders

Maybe I shouldn't butt in, but... as someone who just sold a Nissa on here and watched it spike before shipping it but shipped it anyways because the order had been paid and I had the card (https://deckbox.org/orders/2803), eff that guy. The terms don't say that sales can be cancelled for "any reason", they outline a bunch of conditions that make specific performance of the sale difficult for the seller - conditions where a seller may "need" to cancel the order, which clearly was not the case here. The guy cancelled the sale because the card spiked in price, and I've seen traders dinged for similar behavior in the past (eg. saying you can't ship a card that you have several copies of in your inventory, or saying you can't ship a card while negotiating over it with other people at the same time.)

I understand there's an argument for allowing sellers to cancel orders on cards that have spiked in price. However, the rules as is do not seem to allow or at least envisage cancellations for this reason. Granted, I realize you can't stop people from claiming that they just don't have the card(s), but you can stop some of the more nakedly-abusive behaviors like canceling a card and then immediately relisting it at a higher price. If the cancellation policies intend to allow this I feel as though they should be more-clear, because when a seller on here does something like this it lowers trust in the entire system, which in the end affects me as well.

Last edited by 9700377 (2014-07-17 17:42:49)

This wouldn't fly with me if I bought it from a store, and it shouldn't fly here.

You set an asking price, someone paid it. You don't get to go back and set a NEW asking price.

"Well, I think I'll charge $1 more now that I see you want it. Do you want to pay that? Oh, you don't? Then no deal."

The fact that the price spiked across the board is also irrelevant. The seller made an offer that was accepted.

As someone else pointed out, the rules give a lot of reasons to cancel orders, but none of them include (nor should they) that the seller doesn't like the price they picked.

And it's pretty clear the card was not stolen.

All in all, I'm glad I'm not a seller and this is one reason why - I don't have time to update prices and I'm an ethical person, meaning sometimes I'd take the loss on a card as 9700377 did, and I'm just not willing to do that.

I wasn't trying to say that "cancelling with no reason" or that cancelling because of spikes should be allowed. The marketplace would be absolutely terrible if they were. However, there is a consequence of cancelling an order without sufficient reason. The worst that can happen to a seller (at least here on DB) if they refund/cancel an order for no reason or because of a spike or w/e is that they get negative feedback. I would assume that if a seller receives multiple negative feedback they might just get banned or suspended from selling or something. Just because someone is supposed to follow the rules doesn't mean that they will.

I've placed plenty of speculation orders on TCGPlayer that were refunded because the seller didn't ship fast enough and by the time they went to ship the card(s) had spiked. What's the punishment for that? Almost nothing whatsoever. I am unlikely to buy from that store/person again, but that's negligible for stores making hundreds or thousands of sales a month.

Edit-
TLDR: Whether "cancelling for no reason" or "cancelling because of spikes" is allowed by Deckbox's rules or not, they will still happen.

Last edited by Kammikaze (2014-07-17 21:10:41)

My argument is that it specifically states in the market FAQ:http://deckbox.org/help/market_faq

Do I have to sell the cards at the price I set even if the market price became lower overnight?
You have to sell at the price you had listed when the buyer pays for the order.

After I receive an order, can I discuss and negotiate with the buyer, same as with trades?
No, there is no "accept" stage for you as a seller. If a buyer sees what you have to sell and pays, you sold it. If you are away for a period of time, or otherwise unable to look at your prices and ship your received orders, please set your Vacation Mode to ON. That will prevent users from proposing trades or buying cards from you.

With this in mind, he canceled my order and relisted it immediately for higher.

What do I want out of this? The support of deckbox backing me up. If they'll allow this guy, who has removed his account anyways (because even he knew he was wrong), the moral highground, they'll do it whenever this happens to me (or you) again, and so I'll just take my buying to somewhere that will side me with me on this issue.

Yes, he did refund me. That's nice, and it's why I'll let this go between me and him. Should he be allowed to continue 'conditionally' selling cards (condition being that nissa or whatever card) doesn't jump 20$ in price over night after they sell it? I, and the FAQ think not. Possibly the FAQ and me are wrong then.