physikal wrote:I mean for a long time there was pretty much no dev or real acknowledgement of feature requests for quite a while. It was pretty much just card updates (like sets, etc.). You would see feature requests that would go unacknowledged or somewhat acknowledged for quite a while.
I do answer all support tickets, and trade disputes, and I do work full time on the website, although there are times when I fail to release the features I'm trying to implement, or there are longer periods of mostly support/maintenance/bugfixing/administrative/accounting etc type work. Due to being a single person, as I have before stated, I don't have too much time to discuss things on the forums, which is why the sticky topic on the Site Discussion recommends opening a ticket for issues.
I do read all the forum posts though, and I do have a very large TODO list and roadmap, although it is not nicely structured for outside display, as that would incur more time and maintenance on my part. I tried to have it before and I have promised features that I was unable to finish the way I wished, and had to cancel them, and users have been (rightfully) upset, so I try to not have promises and roadmaps out...
I also addressed the issue of accepting outside help, it's not trivial and it would be very hard to move a 10 year old project suddenly to an open source development process (github etc).
But when you don't see any development (database updates don't count) it feels like you're paying for nothing.
Sadly there are many things to be done for a business (even a tiny one) that "don't count" as you put it - for the users, but take time . No worries, nobody should feel they should pay for something they don't get enough value out of. The free account and the features that are now free, will always be free.