Topic: Reporting suspicious users. Feedback resets. Wave of suspensions.
Prompted by some recent discussions on trade safety and scamming, it is time to step up our game in preventing abuse, and making sure the deckbox community is a safe and friendly place
We now have a Report User button on user profiles, for those cases when you suspect someone is up to no good but do not want to open a ticket or a trade dispute. The message you submit will be sent to us; neither the target user nor anyone else will see it.
The current 3 categories for reports are:
Abuse - this is the most general one. It should be made when the user in question is rude, aggressive, lying or purposefully deceiving, or trying to take advantage of a person, situation or site bug for personal gain.
Scamming - Use this report type when you suspect a user is looking to scam others, or when you suspect the user is a new account of an older scammer on the website.
Lost Mail - Use this report to let us know that the user has either said the mail you sent was lost or that he said he sent his cards but you did not receive anything. When someone amasses more of these reports they will be forced to always send with tracking.
Nothing will automatically happen when a report is made, we will need to read it and check the users history and connections before deciding on a course of action.
Needless to say, please do not abuse this system if you are simply annoyed by someone, it will end up working against you.
Feedback Reset
We are going to enforce neutral feedback in more cases from now on. They are supposed to signify that something was not according to plan, even though they do not decrease the trade score. They will be left on most longer disputes, and will be enforced by myself on other occasions as well (such as when someone marks a trade as a mail trade and leaves feedback when in fact it was a local trade).
Suspensions
There has been a wave of suspensions today and it will continue tomorrow as I finish some more reporting tools and statistics. User accounts that seem to be related to former scammers, or are remade accounts (to get rid of negative feedback for example) will be suspended (constantly, if they remake accounts constantly ). The better tooling should help with keeping everything a bit more in line and provide better insights.
If you by any chance have been suspended but have done nothing wrong, please open a ticket by going to Help -> Support. It might be that I have made a mistake, it has been known to happen before
Thank you in advance for the reporting and keeping this community friendly and honest
Happy trading!
Last edited by sebi (2016-04-14 11:51:20)